Support
|
|
|
Help Desk
|
|
Infotex Software Provides a full fledge help desk support to all its customers. The Help desk is handled by trained customer support personals to handle system related or knowledge related calls from customers.
|
| |
Support Base
Infotex Software has support bases to support its customer. We have appointed support dealers near to your install base to reach you as early as possible.
|
|
|
- On phone Support
- Expert Support Personal
- Continuous availability
- Efficient Phone Training
- Information on new features of products
- Support over net
- Connectivity through Broadband
- Use of latest Remote desktop support Software’s
- Expert and experienced personal
- Immediate solutions to onsite problems
- On Screen Training of new Features.
- Live Demo of new arrivals
- Link to download Teamviewer, Crossloop, VNC, etc
- Download Updates
- Regular Updates on the Web for easy download
- All Products updates
- Old versions update available
- Report Templates
- New Crystal Report .rpt Files for new report formats
- Log your errors
Submit your errors, Submit
- Standard Support:
- Unlimited telephone support (On Working Days, 10.00 am – 3.00 pm)
- Unlimited email support
- Answers to questions about product features
- Technical troubleshooting
- Clarification and explanation of support documentation
- Included with all Infotex Software products
- Possibly in 24-hrs guaranteed response time *
(* For certain support requests, it might not be possible, here 24-hrs is accounted for 3 – complete working days)
- Priority One Support:
- All features of Standard Support
- 8-Hour guaranteed response time *
- Provision for Dedicated technical support representative
- Extended service hours (9.00 am - 7.00 pm)
- Available as an add-on service
(* For certain support requests, it might not be possible, here 8-hrs is accounted for 1 – complete working day)
- 24 X 7 Support:
- All features of Standard and Priority One Support
- Provides customers round-the-clock mobile access to technical support staff, with a maximum response time of no more than 60 minutes *
- Available as an add-on service
(* For certain support requests, it might not be possible)
|